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Frequently Asked Questions
Please read our FAQ before sending us a message.
To make it simple for our customers, we offer FREE SHIPPING for standard delivery to all orders across the UK. International delivery will be charged at a rate of £19.99 per order, plus a handling fee of either 2% of the value of the order or £1.99, whichever the greater. Please note: Our international charges reflect the standard calculations for delivery charges. However, some items may cost less to ship. Please contact us prior to placing your order for a quote.
We accept Direct Bank Transfers, Cheque payments and Paypal only at the moment. Please choose the appropriate option when prompted on the checkout page. You don't need to have a PayPal account to pay with PayPal. You can use you credit/debit card to pay securely with PayPal. We will not at any time have access to your card details.
For most items, standard delivery within the UK will take 4-7 working days. International delivery will take up to 21 workings day, depending on the destination. Back orders will take longer. Please make a note of the lead time specified in the item's description. You will be notified of the approximate delivery time straight away.
You will receive an order acknowledgement email as soon as you have placed the order. This email confirms your order number, details of the items you have ordered, and the total cost of the order including delivery charges. For Paypal payment, please follow the prompts on the page. For direct bank transfers, please make payment by following the instructions in the acknowledgement email.
Cheques should be made out to Mrs. Bach-Lien Dinh and sent to HBW The Handmade Wedding Boutique, 6 The Crescent, Timperley, Altrincham, Cheshire WA15 6JH, The United Kingdom.. An email will be sent to confirm payment once the bank payment/cheque clears and your order will be processed. When your order is shipped, we will send you an email with a postal tracking number and to let you know that your order has been completed.
When we send the parcel out in the mail, we will send you an email with a tracking number to confirm it is on its way. You can use this tracking number to track your parcel with the delivery service provider.
Make sure you have allowed enough time for delivery - check out our estimated delivery time above. Bank Holidays don't count as working days. Log onto your account and check the tracking details to see if the courier has tried to deliver the parcel. In the very unlikely event that there is still no sign of your parcel, contact us immediately at firstname.lastname@example.org and we will investigate for you. The sooner we are aware of a problem the easier it is to resolve.
We hope you are happy with your order. However, if you are not entirely satisfied with the items, you can return them to us for a refund. Please let us know within 7 days of receiving your order if you intend to return the item and we will email you a returns form. Please fill in the form, attach it to your order and return it to us within 14 days. Returned items must be unused and in perfect condition, with original packaging.
We recommend that you use a recorded delivery service and obtain proof of postage for the return as we cannot be held responsible for items lost in transit. Once we receive our items we will process your refund. Please note that you will be responsible for the cost of the return, and the original delivery charge which will be deducted from your refund together with a restocking fee equal to 10% of your order.
Our Returns Address:
HBW The Handmade Wedding Boutique
6 The Crescent, Timperley
Cheshire WA15 6JH
The United Kingdom
Please email: email@example.com